Responsibilities:

§  Respond promptly and serve as a primary contact to customer travel requests by email, phone, WhatsApp or face-to-face and organize workflow to meet customer timeframe.

§  Be the first contact reporting to the company's chief travel designer to suggest suitable travel products, services, and routes within the approved company's system.

§  Maintain clients' and suppliers' travel brief records to follow the internal and external regulations the board of directors set on every customer sale and sales activity.

§  Execute the day-to-day travel booking and quotation to ensure the master file is constantly updated with current changes.

§  Negotiate and communicate with approved travel-related suppliers to get the best deals and maximize margins and revenue.

§  To update every daily progress from and to clients and suppliers at the beginning and end of the working day following the company business process SOP.

§  Handle the deliveries of booking confirmations, invoices, credits, and pre- and post-travel documents.

§  Set selling prices and collect deposits and balances from clients.

§  Escalate and handle unforeseen RISK problems and complaints from an internal or external team.

§  Assist in procuring, recommending, and analyzing travel suppliers, customs, weather conditions, and reviews in the critical destination that fits the company's strategic goals and ensures quality deliveries.